Charmius Casino Privacy Policy
Charmius Casino, operated by 3-102-957682 S.R.L. under the Tobique Gaming Act 2023, collects and processes personal data to run your account, verify your identity and meet our licensing obligations. This policy explains what we collect, why we collect it, and what control you have over it.
What We Collect
We collect the details you give us during Charmius registration: name, date of birth, email address, country and currency. Once your account is active, we also collect:
- Identity and address documents submitted for KYC verification
- Payment method details tied to deposits and payouts
- Device, browser and IP information for login and fraud checks
- Gameplay history: bets, wins, bonus activity and session length
- Support messages sent through live chat or email
Why We Process Your Data
We use your data to open and maintain your profile, confirm your identity before a first cashout, process deposits and withdrawals, apply bonus terms correctly, and detect duplicate accounts or fraud. Some processing is required by our license: age verification, source-of-funds checks and transaction records fall into this category. Where the law allows it, we also use contact details to send offers and updates. You can opt out of marketing messages from your account settings or by asking our support team to remove you.
Who We Share Data With
Your data reaches a limited set of outside parties: payment providers who process a deposit or payout, identity verification services used during KYC checks, game studios when a session runs on their software, and regulators or law enforcement where a license or a court requires it. We do not sell player data to advertisers.
Data Security
Account data moves over TLS 1.2 encrypted connections. Stored records use 256-bit AES encryption at the application level. Access to identity documents and payment details is limited to staff who need it for verification or support. These controls follow GDPR-based privacy handling, regardless of where you play from.
Cookies
Charmius uses cookies to keep you logged in, remember your currency and language, and measure which pages and offers perform well. You can block cookies in your browser settings, but the login and cashier areas may stop working correctly without them.
Data Retention
We keep account and transaction records for the period our license and applicable anti-money-laundering rules require, generally for several years after account closure. Marketing data is removed once you opt out.
Your Rights
You can ask us for a copy of the data we hold on you, request a correction, or ask for deletion once your account has no open financial or legal obligations. Send these requests to our support team. We reply within a reasonable timeframe and may ask for identity confirmation first, since account data is sensitive.
Changes to This Policy
We update this policy when our data practices change or our license terms require it. The version on this page is the one in effect. Continued use of your Charmius account after an update means you accept the revised terms.
Contact
Questions about this policy go to our support team, available 24/7 through live chat.