Responsible Gambling at Charmius Casino

Charmius Casino is for players 18 and over who treat casino games as entertainment, not as a way to solve money problems. This page covers the account controls we offer and the independent support available to Australian players.

Signs Gambling Is Becoming a Problem

Chasing losses with bigger bets, hiding play from family, borrowing money for deposits, or feeling anxious when you cannot log in are common warning signs. None of them mean you have failed. They mean it is time to use a limit or step away, and the tools below make that easier.

Account Controls

Open your profile and select Limits to set any of the following:

Deposit limits: cap how much you can add daily, weekly or monthly
Loss limits: stop play once losses reach a set amount over a period you choose
Wager limits: cap the total amount you can stake in a session
Reality checks: a pop-up reminder of time spent playing during a session
Time-out: pause your account for a set period, from 24 hours up
Self-exclusion: close your account for an extended period or permanently

Lowering a limit takes effect immediately. Raising one takes effect after a cooling-off period, so a bad night at the tables cannot undo a control you set with a clear head.

Requesting Self-Exclusion

Self-exclusion through your Charmius account blocks login for the period you select. You cannot reopen the account early, and marketing emails stop during the exclusion window. Support can walk you through the request through live chat or email.

For a broader block across all Australian-licensed operators in one step, BetStop, the National Self-Exclusion Register, lets you exclude yourself from every licensed online and phone wagering service in the country. You will need a mobile number, email address and an Australian driver’s licence or Medicare card to register.

Age Verification

We check date of birth during registration and confirm it again during identity verification. An account belonging to someone under 18 gets closed and any balance is void.

Independent Support

Talking to someone outside the casino helps when a limit is not enough. Gambling Help Online offers free, confidential counselling for anyone in Australia affected by gambling, including family and friends, through a 24/7 phone line on 1800 858 858 and online chat. If gambling is affecting your mental health and you need to talk to someone urgently, Lifeline is reachable on 13 11 14, also 24/7.

Helping a Friend or Family Member

If someone close to you shows signs of harm from gambling, Gambling Help Online supports family members and friends directly, not only the player. You do not need the other person’s consent to call and ask for advice on how to raise the subject.

For account and login controls, see Charmius Registration. For questions about a pending payout while a limit or exclusion is active, see Charmius Withdrawal.

Contact

Reach our support team through live chat or email for help with any control on this page.